FAQs
Frequently Asked Questions
📦 Shipping & Delivery
1. How long does shipping take?
Shipping times vary depending on your location. Typically, domestic orders arrive within 5-7 business days, while international orders take 10-15 days.
2. Do you offer express shipping?
Yes! We offer express shipping for an additional fee. Delivery can take 1-3 business days depending on your location.
3. Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email.
🔄 Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy on all unused products in original packaging. If you're not satisfied, contact us for a hassle-free return.
2. How do I request a return?
Simply visit our Returns Page, fill out the return request form, and our team will assist you.
3. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
💳 Payment & Security
1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Bitcoin, Crypto, Binance pay, USDT, USDC, and Shopify Payments.
2. Is my payment secure?
Yes! We use SSL encryption and Shopify’s secure checkout to protect your payment details.
3. Do I need to contact you for crypto payments?
Crypto payments are handled automatically through our integrated third-party gateway on Shopify. Simply select the crypto option at checkout and follow the on-screen instructions—you can contact us directly if you need assistance!
🛍️ Orders & Modifications
1. Can I change or cancel my order after placing it?
Orders are processed quickly, so modifications or cancellations must be requested within 12 hours of placing your order.
2. My order is missing an item. What should I do?
Contact us immediately, and we will resolve the issue promptly.
💆 Product Information & Warranty
1. Do your products come with a warranty?
Yes! All our products include a 1-year manufacturer warranty against defects.
2. Are your beauty and spa products suitable for professional use?
Yes, our products are high-quality, professional-grade and are used in salons, spas, and wellness centers worldwide.
3. How do I know which product is best for me?
Each product page includes detailed descriptions and specifications. If you need help, contact our support team!
📞 Customer Support
1. How can I contact customer support?
Feel free to get in touch!
Email: wellnessbeautywarehouse@outlook.com
Call us on WhatsApp: Chat on WhatsApp
Contact Us: Visit our Contact Page
We're here to help!
2. What are your customer support hours?
Our support team is available 24/24